Good marketing is one of the things that greatly determines the success of a business. There are more marketing strategies today due to advancement in technology. After you have established all your marketing strategies it is also important to listen to what your users have to. This is because their feedback will help you identify the areas that need more attention and even advancements. This will enable you to increase the margin of sales you make and also the profits.
There are so many tips on how to best get feedback from your users. However, below is a list of the 6 top ways to get feedback from your users:
Provide forms for feedback on your site
You can give the users a platform to give their feedback at the bottom of the page. You can also give them an email address that is for the sole purpose of giving feedback and complaints. This is the most efficient method to get feedback from your users online.
You can also send a survey to your users
This is particularly efficient when there are only a few questions to be asked. If you choose this method, ensure that most of your questions require a yes or no answer. This is because they are easier to fill and therefore the users will take them up faster.
Call your users
This is also a very effective method because it has a touch of personalization to it. This way, you are able to get more accurate first hand feedback from the users. When you choose to call your users, ensure that you call them during hours like 8am-9am and 4pm-5pm. It is during these times that the users are likely to respond to your call.
Closely monitor social media platforms
Establishing your presence on social media and constantly checking in is very important. This is because many people are active on social media platforms and they share their concerns with the other users as they compare products. Taking keen interest on social media will go a long way to ensure you get the most genuine feedback.
You can use polls
These polls can be given on emails, newsletters and even on the social media pages. You can for instance conduct polls before the holiday season to see what products are likely to be bought more. This will help you know what products to stock your shop with.
You can also ask your user for their feedback when they abandon their cart
Studies have shown that the rate of abandonment is more than 50%. When you notice that a new client has abandoned their cart, you can send them a popup with a text box. This way, they are able to give their reasons for abandoning their carts. By doing this, you are able to reduce the rate of abandonment in your website.
When you are looking to get feedback from your users, you can also establish an online social community. This way, the users are able to interact with you and you are also able to get feedback easily when you start conversations and polls.